Last updated: 1 November 2026
Every item in our shop is made to order just for you by our print partner, Printful. Because of this, we do not accept returns or exchanges for a change of mind or for choosing the wrong size or colour. Please check the size guide on each product page before you order.
Damaged, defective or wrong items
If your order arrives misprinted, damaged or defective, or you received the wrong item, email [email protected] within 30 days of delivery. Include your order number and a photo of the problem. We will send you a free replacement or a full refund, whichever you prefer.
Lost packages
If your order has not arrived, contact us within 30 days of the estimated delivery date and we will help track it down, reship it or refund you.
Returned to sender
If a package comes back to us because of a carrier error, we will reship it free of charge. If it comes back because the address entered at checkout was incorrect or incomplete, we can reship it once you confirm the correct address; the new shipping cost is paid by the customer.
Cancellations
Email us as soon as possible if you need to cancel. We can cancel and fully refund an order only before it goes into production.
How refunds are paid
Approved refunds go back to your original payment method (PayPal or card). Depending on your bank, it can take 5 to 10 business days to appear.
Your legal rights
If you live in the UK or the European Union, you may have additional statutory rights, including in some cases a right to cancel within 14 days of delivery. Nothing in this policy limits your statutory rights.
Questions? Email [email protected].